Refund Policy

At SocialDriv, customer satisfaction is our top priority. We offer a 30-day money-back guaranteeand a 60-day retention guarantee on every purchase. Please read this refund policy carefully before placing an order. By using SocialDriv, you agree to the terms outlined below.

30-Day Money-Back Guarantee

If we are unable to deliver your order within the promised timeframe due to our actions or inactions, you are eligible for a full refund. We stand behind every order, and if it does not perform as described, we will make it right.

Eligibility for Refunds

• The service was not delivered within the specified time due to an issue on our end.
• The order was not started within 72 hours of purchase (unless otherwise stated on the service page).
• You must request a refund within 30 days of the purchase date.

Exemptions and Exclusions

• Orders that have been fully delivered as described are not eligible for refunds due to the digital nature of our services.
• Delays caused by third-party platform outages, API failures, or force majeure events are outside our control.
• Partial refunds may be issued for partially completed orders at our discretion.
• SocialDriv reserves the right to refuse refunds in cases of suspected abuse or violation of our Terms of Service.

60-Day Retention Guarantee (Drop Protection)

Our retention guarantee covers free replacements for followers, likes, views, or other engagement that drops within 60 days of delivery. This is our commitment to quality — if your numbers drop naturally, we refill them at no extra cost.

Conditions for Drop Protection

• You must report any drop within the 60-day period by contacting our support team with your order details.
• This guarantee covers only natural drops. Drops caused by violating a platform's terms of service are not covered.
• Refills are processed automatically for eligible services. For manual refills, reach out to support.

Order Cancellation

You have the right to cancel your order and receive a full refund if the order has not yet been processed or started. Once an order is in progress or has been delivered, it cannot be canceled.

To request a cancellation, contact our support team immediately with your order ID. We review cancellation requests fairly but reserve the right to decline refunds after processing has begun.

How to Request a Refund

1. Contact our support team at support@socialdriv.com or through the live chat on our website.
2. Provide your order ID, the service purchased, and a brief explanation of the issue.
3. Our team will review your request and respond within 24-48 hours.
4. Approved refunds are credited to your SocialDriv wallet balance or returned via the original payment method.

Need Help?

If you have any questions about our refund policy or need assistance with an order, please contact our support team. We are here to help and will respond promptly.